If you are not 100% satisfied with the product, simply send it back and we will refund you or give you the exchange. To start your refund, Click Here.
If the product is defective, please email the picture of the damaged item to info@AspenTyke.com. We will send you the replacement.
To Process Return, follow these Steps:
Ship all used and unused product(s) back to us to:
- If you still have not received your refund yet, please contact us at info@AspenTyke.com.
Terms & Conditions:
Item(s) must be purchased from AspenTyke.com
Items must be returned within 30 days of purchase and include all packaging and contents to receive a full refund.
- International orders are not eligible for returns.
Please include all used and unused products together with all packaging and contents to receive the refund.
- A receipt or proof of purchase is required.
Refunds are normally processed within 5-7 business days (however, please allow up to two weeks). The refund will be in the original form of payment. Please note that your banking institution may require additional days to process and post the transaction to your account.
The following items cannot be returned or exchanged:
Items without receipt or proof of purchase
Items not purchased on aspentyke.com (purchases made at one of our retailers, must be returned to them directly)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.