If you are not 100% satisfied with the product, simply send it back and we will refund you or give you the exchange. To start your refund, Click Here.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@AspenTyke.com and send your item to:
Terms & Conditions:
Item(s) must be purchased from AspenTyke.com
Items must be returned within 30 days of purchase and include all packaging and contents to receive a full refund, less the cost of shipping.
Please include all used and unused products together with all packaging and contents to receive the refund.
- A receipt or proof of purchase is required.
Please email at info@AspenTyke.com to request the Returned.
Refunds are normally processed within 5-7 business days (however, please allow up to two weeks) for receipt and inspection of your returned item. The refund will be in the original form of payment. Please note that your banking institution may require additional days to process and post the transaction to your account.
Please note that we do not refund shipping costs in either direction.
To Process Return or Exchange Please Follow These Steps:
Email at info@AspenTyke.com to request the Returned.
Once we receive your request we will respond to you with an RMA# (Return Merchandise Authorization #)
Ship all used and unused product(s) back to us together with RMA (return merchandise authorization n number) to:
Once we receive the return item(s), we will work on the refund. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- If you still have not received your refund yet, please contact us at info@AspenTyke.com.
The following items cannot be returned or exchanged:
Items without receipt or proof of purchase
Items not purchased on aspentyke.com (purchases made at one of our retailers, must be returned to them directly)
Items purchased on sale
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 1120 South FWY, STE 119, Fort Worth, TX, 76104, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.